Utility Billing Questions
Where is the Utility Billing Office located?
310 South Wabash, Brewster, Ohio
What are the Utility Billing Office business hours?
Monday-Friday 7:00AM to 3:30PM (closed 12:00-12:35 daily for lunch)
Who can I call with questions?
During business hours please call the utility office at (330) 767-3312
Where can I pay my utility bill?
You can pay your bill:
- In person during regular business hours
- In the drop-off box after regular business hours (checks or money orders only) (DO NOT DROP-IN CASH IN DROPBOX)
- By mail (checks or money orders only (DO NOT SEND CASH)
- Online
- By phone at 833-615-1339
What forms of payment do you take in the office ?
Cash, check, money order, or specified credit cards.
What forms of payment do you take online?
E-Check, Visa®, MasterCard®, or Discover Card®.
When will my online payment post to my account?
Credit/Debit Card payments made through the online payment system will post within 3 business days.
I lost my utility bill. What should I do?
Stop at the utility office or call us at 330-767-3312 and we will print you a duplicate bill.
I received a utility bill even though I was out of town for four months and didn't use any utilities. Why?
There is a minimum charge for service available to the property even if there is no usage.
Who should I call to correct a misspelled name or incorrect address on my water bill?
Call 330-767-3312 or e-mail us at BXUtilities@BrewsterOhio.com
What if I bounced a check?
Our bank will attempt to collect on the check twice. If your bank refused payment the second time, you need to come to the office to pay the full amount of the check, any outstanding balance on your utility bill and a $13.00 NSF fee with verifiable funds. You must pay with cash or money order to cover an NSF check.